At Kohchang Bookings, we strive to provide high-quality books and a seamless shopping experience. We understand that occasionally, customers may need to return a product or request a refund. This Refund Policy outlines the terms, procedures, and conditions for returns and refunds, ensuring transparency and fairness for all our customers.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Damaged or Defective Items: Books that arrive damaged, defective, or unreadable.
Incorrect Item Sent: If you receive a book that is different from what you ordered.
Non-Delivery: If an item does not arrive within the expected delivery timeframe due to an error on our part.
Please note that refunds are not typically available for:
Books that have been read or used without defects
Digital products (if applicable) that have been downloaded or accessed
Items returned outside the specified return period
2. Return Timeframe
To be eligible for a refund, customers must request a return within 14 calendar days of receiving the item. We encourage customers to inspect the items immediately upon delivery and report any issues promptly.
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Notify our customer service team via email or phone with your order number, details of the issue, and reason for the return.
Return Authorization: Our team will provide instructions and a return authorization if your request meets the eligibility criteria.
Return Shipping: Customers may be responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly. Ensure the item is securely packaged to prevent further damage during transit.
Inspection: Upon receiving the returned item, our team will inspect it to confirm eligibility for a refund.
4. Refund Processing
Approved refunds will be processed as follows:
Refunds are issued to the original payment method used at the time of purchase.
Processing time may vary depending on your bank or payment provider, generally taking 5–10 business days.
You will receive a confirmation email once the refund has been processed.
5. Exchanges
If you wish to exchange an item for a different book:
Contact us promptly to confirm availability of the replacement item.
Exchange requests are subject to the same conditions as returns, including the 14-day timeframe.
Customers may be responsible for any price differences or shipping costs associated with the exchange.
6. Damaged or Faulty Products
If your book arrives damaged or faulty:
Report immediately: Notify us within 48 hours of delivery.
Provide evidence: Include photos or descriptions of the damage.
Replacement or Refund: We will arrange a replacement or full refund at no additional cost.
We aim to resolve all issues quickly and fairly to ensure your satisfaction.
7. Non-Returnable Items
Certain items may not be eligible for returns or refunds, including:
Books marked as non-returnable or clearance items
Digital content that has been downloaded or accessed
Any item showing signs of damage due to misuse, improper handling, or external factors
8. Customer Support
Our customer support team is here to assist you with any questions or concerns regarding your order, return, or refund:
Address: 24 Wood Ln, Headingley, Leeds LS6 2BA, United Kingdom
We are committed to providing prompt and transparent support to ensure a smooth refund process.
9. Policy Updates
Kohchang Bookings reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the date of the latest revision. We encourage customers to review this policy periodically to stay informed.
10. Commitment to Customer Satisfaction
At Kohchang Bookings, customer satisfaction is our top priority. We aim to make the refund and return process straightforward, fair, and transparent. Our goal is to ensure that every customer has a positive shopping experience and can confidently purchase books with peace of mind.
